Privacy Policy — Ubuntu Rise Africa
Ubuntu Rise Africa (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This Privacy Policy explains what personal information we collect when you shop for our branded t-shirts, coffee mugs, and jackets, how we use it, and what rights you have.
- Information We Collect
When you place an order, create an account, or contact us, we may collect:
- Identity details: full name
- Contact details: email address, phone number, delivery/billing address
- Order details: items purchased, sizes, branding/personalisation requests, order history
- Payment information: processed securely via our payment provider (we do not store your full card details)
- Technical information: IP address, browser type, and device information, collected automatically when you visit our website
- Communication records: messages you send us via email, WhatsApp, or our contact form
- How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Communicate with you about your order (confirmations, shipping updates, issues)
- Handle returns, exchanges, and refunds
- Respond to enquiries and customer support requests
- Improve our website, products, and customer experience
- Send you marketing or promotional messages, only if you have opted in — you can unsubscribe at any time
- Comply with legal and tax obligations
- Legal Basis for Processing
We process your personal information because it is:
- Necessary to fulfil a contract with you (processing and delivering your order)
- Required to comply with a legal obligation (e.g. tax records)
- Based on your consent (e.g. marketing communications)
- In our legitimate business interests (e.g. fraud prevention, improving our service), balanced against your rights
- Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties strictly to operate our business, including:
- Payment processors, to securely process your payment
- Courier and delivery partners, to fulfil and ship your order
- Printing/branding suppliers, if a third party handles fulfilment of custom items
- IT and hosting service providers, who help run our website and store data securely
These parties are only given the information necessary to perform their service and are required to keep it secure and confidential.
- Cookies
Our website may use cookies to remember your cart, preferences, and to understand how visitors use our site. You can disable cookies through your browser settings, though some site features may not work as intended.
- Data Retention
We keep your personal information only for as long as necessary to:
- Fulfil the purpose it was collected for (e.g. completing your order)
- Meet legal, accounting, or tax record-keeping requirements
- Resolve disputes or enforce our agreements
- Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure.
- Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information, where legally possible
- Object to processing of your information for direct marketing purposes
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled
To exercise any of these rights, contact us using the details below.
- Children’s Privacy
Our store is not intended for children under 18. We do not knowingly collect personal information from minors.
- Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
- Contact Us / Information Officer
For any questions, requests, or concerns about your personal information, please contact:
Ubuntu Rise Africa Information Officer: info@ubuntuariseafrica.co.za